Primary Education IT Support & Solutions

Tired of troublesome technical issues? Try our Onsite IT Support Service in Herts. Our services enables IT Co-ordinators and IT Leaders to concentrate on teaching and let us worry about the Technical Issues. Our client base is built on long-term relationships. We listen and understand the problems you experience and promise to do our level best to exceed your expectations. We support systems such as:

• Google Workspace/Classroom – Google for Education
• Microsoft 365
• Microsoft Teams
• Vanilla Networks – Microsoft Windows Server 2019 / 2016 / 2012
• RM Community Connect 4 (CC4)
• Purple Mash
• Apple iPad Management
• Anti-Virus Solutions

How Do Our IT Support Services Work?

We give staff access to our online helpdesk in every school . This means that senior leaders, teachers, office staff, teaching assistants can log problems directly into our system. This enables us to act quickly. IT leaders also have access to our system to look at everyone else’s tickets. With most of our clients, we provide regular visits to schools by one of our team. All our employees are DBS checked. In some cases too, onsite (school employed technicians) have access to our system and use it as a workflow – referring issues that cannot be solved by them directly. As part of these services, we also meet with you discuss your needs on a regular basis.

Included in this service are items such as:

• Installation of Hardware
• Installation of Software
• Installing Printers
• Upgrades to SIMS (SOLUS 3), Installing SIMS Clients, SIMs to Arbor migration assistance.
• Commissioning Workstations and Laptops
• Dedicated Account Manager + Regular IT Technician Point of Contact
• Yearly Service Review
• Audio/Visual Support + Advice
• Setting Up of Users
• Onsite Repairs
• Fault Finding
• Re-locating Equipment
• Bespoke On-site Training
• Checking Backup Logs

Contact Us for a Free Consultation.

• Tier 1 – 4 Hours Per Week On-site IT Support (Term Time Only).
• Tier 2 – 2 Hours Per Week On-site IT Support (Term Time Only).
• Tier 3 – 2 Hours Per Fortnight On-site IT Support (Term Time Only).
• Ad-Hoc – Bookable Expert Support – As and when you need it
• Remote Support – We Also fix your problems remotely.

Bespoke Service

We have found in the past that schools sometimes find a 3 tier service option is not directly suited to them. For these schools we have been able to offer a Bespoke Service. This can include more or less frequent visits to their educational establishment. Please ask us for more information. We know, first hand, that each school is different and have their own unique requirements.

If you are looking for a change in your support service, whether it is one off or a regular support service, why not contact us for a Free Consultation.

Why Use Us and Not Someone Else?

The benefits of our services go above and beyond what our competitors offer in Herts. We are not just a technician support service, but we go that extra mile, ensuring that you move forward with IT and most of all we are Local.

99% of our clients are recommended to us, we love projects and we see technical support as just part of what we offer. Don’t just listen to us, but see what our clients say:

COVID Secure

How are you making sure your engineers are protected and don’t spread the virus to customers? 

We’re offering full pay to all employees who are self-isolating or looking after children or other family members during this difficult time. We’re also contacting customers before our engineers visit to make sure they haven’t been diagnosed with COVID-19, advised to self-isolate or have recently returned from a high-risk area.

How is Shark IT keeping customers safe during engineer visits?

If you have an emergency engineer appointment booked, we’ll ask if:

• You or anyone in your school/business has been diagnosed with COVID-19
• You or anyone in your school/business has been advised to self-isolate
• Anyone in your school/business or sites related to your business is at higher risk – i.e. over 70, diabetic etc.

If you answer ‘yes’ to any of these questions, we’ll work with you to assess your need for an engineer visit before deciding what to do next.

Our engineers will also call you on the day of your appointment and ask the same set of questions, just in case anything has changed.

What happens on the visit?

When an engineer visit’s a customer’s premises, they’ll take extra precautions and will:

• Wash or sanitise their hands before, during and after the appointment
• Keep a safe distance at all times. We’ll ask that you and your colleagues do the same
• Wear face masks and protective or disposable gloves
• Ask customers to open windows in the area of work to keep it ventilated, where it’s safe and possible to do so