COVID Secure

How are you making sure your engineers are protected and don’t spread the virus to customers?

We’re offering full pay to all employees who are self-isolating or looking after children or other family members during this difficult time. We’re also contacting customers before our engineers visit to make sure they haven’t been diagnosed with COVID-19, advised to self-isolate or have recently returned from a high-risk area.

How is Shark IT keeping customers safe during engineer visits?

If you have an emergency engineer appointment booked, we’ll ask if:

• You or anyone in your school/business has been diagnosed with COVID-19
• You or anyone in your school/business has been advised to self-isolate
• Anyone in your school/business or sites related to your business is at higher risk – i.e. over 70, diabetic etc.

If you answer ‘yes’ to any of these questions, we’ll work with you to assess your need for an engineer visit before deciding what to do next.

Our engineers will also call you on the day of your appointment and ask the same set of questions, just in case anything has changed.

What happens on the visit?

When an engineer visit’s a customer’s premises, they’ll take extra precautions and will:

• Wash or sanitise their hands before, during and after the appointment
• Keep a safe distance at all times. We’ll ask that you and your colleagues do the same
• Wear face masks and protective or disposable gloves
• Ask customers to open windows in the area of work to keep it ventilated, where it’s safe and possible to do so